Refund policy
Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded to your original payment method. Please note that original shipping charges paid at checkout will not be refunded.
During promotional periods, the returns policy may vary (e.g., promotional items may only be eligible for exchange or store credit). Please check the specific promotion terms and conditions before placing your order.
For Hezath products purchased from other authorized retailers, please contact your retailer directly for return or exchange assistance.
Returns Process (excluding Black Friday and other promotions)
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Contact us at support@hezath.com to request your return label. Please quote your order number and the item(s) you wish to return.
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Pack the item(s) securely in the original packaging if possible.
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Attach the return label and send your return to the following address:
Return Address:
Room 2, 5th Floor, Unit 2, No. 2 Lvyuan Road, Shamao Street, Hannan District, Wuhan City, Hubei Province, China
Contact Number: +86 176 4903 5132
Once we receive and inspect your return, we will process your refund within 5–7 business days.
Damaged Items
If your items arrive damaged, please send a photo of the damaged item(s) along with your order number to support@hezath.com with the subject line: DAMAGED. This must be submitted within 14 days of receiving your order.
Items Not Received
If you have not received your full order, please contact us at support@hezath.com with the subject line: MISSING ITEM along with your order number.